Refund policy

At Glow Serenity, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase may be required.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products may not be eligible for return if opened or used.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within a reasonable number of business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@glowserenity.shop.

Contact Us

For any return or refund inquiries, please contact:
support@glowserenity.shop